ACCOUNT EXECUTIVE

For more details about our recruitment agency  see recruitment agency in Kenya

JOB TITLE: ACCOUNT EXECUTIVE
DEPARTMENT: ACCOUNT MANAGEMENT
REPORTS TO: COUNTRY MANAGER
SUPERVISES: INTERNS

LOCATION: NAIROBI

JOB SUMMARY: This individual is tasked to establish and cultivate relationships with clients. Their goal is to meet client needs so customers are satisfied, resulting in profits. They also introduce new products, respond to client inquiries and find solutions to client issues. Additionally they develop sales proposals and collaborate with other internal departments to help improve the quality of products/service and streamline business operations by helping to reduce costs.

JOB DESCRIPTION
 Providing support for clients by learning about their needs and satisfying them
 Unearth new sales opportunities through networking and turn them into long-term partnerships
 Following up with prospects throughout the sales cycle to ensure needs are being met
 Presenting and demonstrating the value of our products and services to prospective clients
 Compiling and analyzing data to find trends
 Developing sales strategies and quotations for business growth and negotiating price optimally
 Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
 Staying current on company offerings and industry trends
 Maintaining a database of contact information
 Provide professional after-sales support to maximize customer loyalty
 Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
QUALIFICATION:
 Bachelor’s degree in business administration, sales or marketing, or related field
 Additional education or experience may be preferred
EXPERIENCE:
 Minimum of 1 year work experience in a similar role

SKILLS:
 Proven experience as an Account Executive, or in other sales/customer service role
 Incredibly strong customer service skills and excellent problem-solving ability
 Must have strong organization skills, pay attention to detail and place emphasis on follow-up.
 Knowledge of market research, sales and negotiating principles
 Outstanding knowledge of MS Office; CRM software, Power Point, Excel
 Excellent verbal and written communication/presentation skills and ability to build relationships
 The drive and energy to manage multiple accounts while looking for new opportunities.
 Ability to understand client needs and handle the negotiation process.
 Strong time management skills.
 Enthusiastic and passionate

If you meet the above requirement you can send your detailed cv in word or pdf format to our email address provided below

Not interested but you have a suitable candidate in mind? We will appreciate if you refer a good candidate. Please share this opportunity with potential candidates in your network.

Email: recruit@careeroptionsafrica.com

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