For more details about our recruitment agency see Recruitment in Kenya
We are looking for a dynamic dial a delivery Manager. Someone who can be both a highly analytical problem solver moving the needle on delivery time metrics and an empathetic community builder who will manage all aspects of courier on-boarding, communication, and retention for all restaurant units. This will be a logistics-focused role with a heavy emphasis on data analytics, people communications, courier on-boarding, and program management
Ensure service levels are maintained and customer satisfaction achieved.
Interview and on-board Couriers on a weekly basis.
Analyze previous week’s retention rates, courier turnout, demand patterns, and other trends to improve supply predictability and reliability
Work closely with fellow Restaurant Managers to ensure our couriers perform the best of any on-demand service.
Develop new programs to improve delivery time metrics, courier quality metrics, and courier pay using a data-driven approach
Analyze restaurants’ operational metrics, and partner directly with our restaurants to improve their in-house operations, driving higher-quality and more efficient deliveries for customers.
Be responsible for implementing quality management and other regulatory compliance strategies in-line with company policy.
An attitude of continuous improvement. You see opportunities to improve processes and unlock efficiencies everywhere.
Excellent people skills where you can communicate easily with all our stakeholders: Restaurant colleagues, restaurant managers and employees, and of course, delivery drivers.
Extreme ownership. You might have been an entrepreneur or plan to be one day. You roll-up-your-sleeves and have a “whatever it takes” mindset. You can point to multiple experiences (personal and professional) where you exhibited grit and resourcefulness.
Send your CV to our Recruitment Team through our email address below.
- Current up to date CV
- Current gross salary
- Current cash and non cash benefits
- Current employer notice period
Email cv to firstname.lastname@example.org
Position applied should be the subject of your email.(Dial a delivery Manager)